Guest CRM

Internal concierge ops ยท guest requests live at guest.counselorjay.com

Assigned guests 12

3 arriving, 7 in house, 2 departing

Open requests 18

Bookings, repairs, errands, room setup

Preference notes 46

Food, room, pace, care, repeat stays

Handoffs due 5

Ready for copy and team follow-up

Arriving today

Guest name

Preferences

Care alerts

Open concierge requests

Workspace

Schedule, playbooks, service queue, and restaurant pulse.

Jun 8-14, 2026

HCMC concierge coverage

Transport Service Booking Handoff
GMT+7
Mon8
Tue9
Wed10
Thu11
Fri12
Sat13
Sun14
08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
Alex room setup Quiet room, water, desk lamp
Alex airport arrival Driver + room-ready note
Vegetarian dinner Confirm peanut-safe kitchen
Chen arrival watch Early check-in + stroller route
Luggage vendor Priya wheel pickup
Tailor return Loose hem before dinner
Priya spa hold 90-minute massage
Weekend handoff Open vendors + guest tone